Disneyland
Reviews and Complaints
Disappointed with Disneyland
- I wont go back
Disneyland - Customer Care Review
Disneyland - Review in Theme Parks category
Disneyland Customer Care Review
Disneyland Took My Money and All I Got Was the Run Around
This trip to Disneyland was the worst waste of time and money. We will never contribute to the Disney "experience" again.
The lip service of caring about your experience was not what my husband and I experienced. We purchased tickets on-line at the Disney website and received a confirmation email with our e-tickets. We stood in line to get in on our arrival day. We were taken out of line because the tickets were rejected.
We had no choice but to stand in the ticket line and purchase new tickets with no explanation as to why our previously purchased tickets were denied. I was only given the Ticket Mail Order number to call. We then had to stand in our third line. All this just to get in.
Once in, we spent some time in the park. We purchased a two-day pass so the next day we called the Ticket Mail Order to try and find out the status of the cancelled ticket order to confirm we would receive a full refund. The Guest Service person, Jack, could not share any more information than I already knew. No explanation.
This is after being on the phone on hold for an hour and a half. Because of all of the waste of time on our behalf Jack talked to his supervisor, Charlotte, who said she arranged for us to receive two Fast Passes for all of the inconvenience. Not much but it made us feel valued. She gave me a confirmation #M00398**** and asked me to show my ID at the Town Hall within the park.
After standing in yet another line, I met with Guest Service person, Michael. He asked me for the confirmation number and ID. I gave him both and then waited and waited only for him to tell me he could not find any record of fast passes for us. By this time I finally gave up so frustrated at all of the time wasted.
Ridiculous, I know. The run around, the ineffective staff, the impression someone would simply have genuine empathy only to find out they didn't actually care was too much. We did our part and purchased tickets on the Disney website. Disney failed us by not listening to my concerns that I had to purchase tickets twice with no guarantee of a refund, I stood in multiple lines for hours because of Disney staff not being empowered to provide any compensation or resolution.
Even something with no value or cost such as a fast pass for two rides was held so tightly and with such restriction this simple little gesture to compensate us for the hours of wasted time dealing with Disney's errors could not be granted. My husband and I are business owners and decided to take a mini vacation to enjoy the simple world of Disney and it turned out to be such a frustrating experience with ineffective "customer service" people who did nothing but tell us they could do nothing and sending us on a wild goose chase was just too much. Overall it is just our time that was wasted.
However, time is what we were giving to Disney and along with our money and Disney did nothing but take.
- Staff
- Customer service
Preferred solution: Let the company propose a solution
Disneyland - Attraction Review
Hillary at Hyperspace Mountain
- Service
Allows Fraudulent charges to credit card without a check system
My account was fraudulently charged $320.00 twice by this company when I have NEVER been nor plan now in the future to visit Disneyland. The phone number which came up on the bank transaction was answered by a very rude customer service personnel.
What I want to see happen, is that this services company, create an extra security measure that will keep these thieves from being able to charge nilly *** on someone's bank account. I have very few funds to cover monthly bills, and this stood out when I was preparing to pay my mortgage, because if I ever go out of state, it's for a funeral, and not for the exhuberant costs of not only tickets, airline, car rental, gas, food, etc. My bank is filing a fraud affidavit in order to investigate.
If Disney would do something it would create goodwill between victims who may potentially be future visitors, instead of being rude to someone inquiring of the fraudulent charges. Even handling a refund, would be a lot nicer.
- Bank card fraud
Preferred solution: Let the company propose a solution
Customer service at Disneyland
- Rides
- Music
- Attitude in employees
- Customer service
- Long lines and breakdowns
Preferred solution: Full refund
SECURITY OUTSIDE CALIFORNIAN MADE Christmas DAY VACATION ANXIETY
VISITED DOWNTOWN DISNEY ON CHRISTMAS , WENT THRU SECURITY TO GET INTO DOWNTOWN DISNEY. VISITED CALIFORNIAN TO SEE DECORATIONS UPON EXITING BACK INTO DOWNTOWN DISNEY SECURITY CHECKED US AND FOUND A SELFIE STICK.
THE GUARD STATED WE HAD SMUGGLED IT IN AND WANTED TO CONFISCATE IT TO THROW IT AWAY OR WE COULD EXIT BACK THRU THE HOTEL.
WE EXPLAINED WE WOULD BE LOST AS WE WERE STAYING IN AORANGE COUNTY HOTEL..WE ALSO STATED WE HAD PURCHASED JEWELRY AT THE PANDORA STORE AND WERE HAVING OUR BRACELETS JEWELRY CLEANED.THE EMBARASSMENT CONTINUED AND A LINE WAS FORMING, PEOPLE WERE STARING AND THE GUARD SPOKE LOUDER TRYING TO GET A LEAD TO HELP HIM WHICH NEVER CAME. I WAS GETTING ANXIETY SO I ASKED MY DAUGHTER JUST TO GIVE HIM THE STICK...
- Security treatment outside the grand califor dntn disney ca
Preferred solution: Let the company propose a solution
Disneyland - Marrerhorn Attraction With Femi Review
Disneyland - Ridiculous Crowds Review from Albuquerque, New Mexico
Review in Theme Parks category from Phoenix, Arizona
My family of 5 was there on June 16th as well and it was by far the worst vacation and experience we've had to date. We were celebrating several milestones together and were looking for some much needed fun by escaping the heat in AZ!
It started with a 2 hour line and detour just to get in the park followed by a 50 minute shuttle wait and a 30 min line to enter. After claiming a locker and filling it we had now lost 4 hour's and the morning was gone.
We brushed off our obvious frustrations as we raced to beat the clock. We all had one day hopper tickets and wanted desperately to have a good day despite the loss of time from the hard and difficult entrance.
We wound up in line at Thunder mountain only to have it break down.We left and went to space mountain where we waited in line 40 minutes to be told that it too was broken down. Can you imagine how this felt?We stayed in line just to be sure but nothing changed.
Next we tried to get fast passes to return to space mountain later on. Two of us had one wait time while the other 3 were given a different wait time. Split up....in the end only 2 of us would see that ride.
2:30 and still no ride to ride. Haunted mansion was a 25 minute wait ( Not my favorite but we were desperate and this wait time was shorter )....this ride broke down 3 times while we were on it.....somehow we stayed positive but it wasn't easy. How fun it is to waste money at Disney? What a day.
We decided to have a meal and hope the rest of the afternoon would play out better. We headed to Disney California and had $ Starbucks and ice cream another 35 minute wait....time is closing in...Headed over to the Big Country rapids and saw a 90 minute wait time. This is annoying!Look at all the season pass holder's......no chance for those that travel in, hotel and suffer the wait times! Pass holder's everywhere. Shall we stand in line and listen to pass holder's talk about going to the park tomorrow for a few hour's while we all feel stressed out watching the clock tick by? No thanks!
We decide to single rider this one after being tipped off by a little girl nearby. This was faster then anything else had been. Nobody got to ride together but at least we watched other families having fun and watching each other get soaked by the rapids.This was fun but still it would've been nice to be together.
The day continued as such. Our favorite ride Soarin over California was closed for this one day only...(unbelievable).....I'm ready to give up. I have to say this day felt cursed.
Tower of terror was extremely fun and so was Splash mountain. Why? We rode together as a family and bought the photo to preserve the memory.
The fireworks time was approaching and we waited to have a nice spot to watch. At least the firework show won't disappoint us riggghhhht? We secured a great view before they announced it may be cancelled due to light wind. My daughter walks off in tears and we all walk off upset....as we are walking back to the lockers the music and the fireworks begin without being announced! Thank you Disney!! Thank you so much for this. The next time I want to be screwed over out of a large chunk of money and my only vacation days from work I will think of you. We will never return and this will be our memory of our last vacation together before our oldest moves out,our second one goes off to college, and Mom and Dad had vacation time together. This was a nightmare and a joke!Too many people and too many ride closures.This will take some time to recover from.
Sincerely yours, a long time Disneyland visitor turned inside out!
Terrible day at Disney park
Preferred solution: Full refund
Disneyland - Fast Pass Review from Coquitlam, British Columbia
I understand the number of complaints Disney must get everday however they do need to step it up a notch in how they respond to guests. I recently sent a complaint email to guest services about an upcoming trip.
First off the cost of the halloween party tickets is completely outrageous at $90. As a 5 day hopper pass holder for my week long visit I get kicked out of the park unless I want to pay another $90....I am seriously the only person who thinks this is outrageous?? Suzn from guest services thought so...because in fact I am actually already getting a discount with my 5 day hopper pass...so much in fact that I am only paying $25.00 for my 5th visit!! Are you kidding me?
I wish she had not called me back. I really just wanted to vent when I sent the email with some far off hope that someone would listen and also feel I was justified in my complaint. This was only the beginning of my issue....I knew that they would be closing early on some nights when I booked the trip ...I also knew of all of the construction and closures...disappointed yes but I was aware. Then they dropped the bomb on me when they announced...less than a month before my trip that splash mountian will be closed for all but 1 day of our trip....#nomoremagic #waltwouldbedisappointed......really Disneyland couldnt you just give back a little??
Its all about what you would lose if you lowered the price just a bit while under construction?
To have guest services justify there prices and explain to me that there is nothing that can be done about 'planned refurbishment' was more like a #toobadforyou message...made me more mad. For the first time in years I am not excited about my trip.
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Kind of sad, story. I last went to Disney Land many years ago and about 10 years later to Disney World.
At that time they were both a marvel of cleanliness and organization.
The buildings were freshly painted and I recall reading a story of Disney Land's impressive maintenance and paint shop.
I wonder what happened, is it managements greed, the current generation of worker, government regulations affecting employee performance, or a combination that has left Disney not such a magical place anymore?
Sorry, I don't have any idea why my previous comment was entered three times.