I purchased a two day (Southern California pass for my daughter and when we got to the front of the line she didn't have any identification so they told her it was no good and so we had to get out of line and go back to the ticket booth. At the ticket booth they were rude and we finally wound up with a one park per day ticket for my daughter at $210 and I purchased a one day one park at $97 for myself.
After doing the math I went to complain and they said that, "That is our pricing structure." I told them charging someone $16 more when they could have bought 2 one day tickets is a consumer rip-off. They gave me a refund and issued a new ticket for the next day. When my daughter arrived at the park the next day they told her the new ticket wasn't any good and that she would have to buy a new one. On top of this everyone was rude and unhelpful.
We have been going to and loving Disneyland for years and we use to have season passes however, this was the worst experience we have ever had. We lost 40 minutes of our day and by the time we got in the Fast Passes during the day were all gone.
Also, Soaring Over the World ride was down one simulator and we weren't notified until we were inside the second to the last waiting area. It was then that we noticed that our line was only moving about 2 people every 10-15 minutes. It turns out they were letting in 40 Fast Pass holders and one family from the non-Fast Pass line at a time.
When questioned they stated that, "It is our policy 40-1." It took us an extra hour to get on the ride and so people in our line started telling them that they had 20 people in their family so that people in our line could finally get in.
I understand the concept of Fast Passes, however common sense and fairness needs to applied in situations such as this. I am sure that the Fast Pass holders would have understood if it was a 25-15 people ratio etc.
Product or Service Mentioned: Disneyland Pass.
Reason of review: Poor customer service.
Monetary Loss: $132.
Preferred solution: Price reduction.