Product: Disneyland Customer Care Clear all filters (49 of 49 reviews match)
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I was so disappointed at our visit today.I'm a mommy alone with my 4 year old son and was treated horribly by the cast members that work the trams. One basically told me to get on a section that was already full. I have a stroller and my hands full. Did not offer to...
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2.8
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Disneyland Customer Care
#1114663
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I took my 5 yr old son who broke his foot 9/27/17 at school to enjoy some fresh air and shopping at downtown Disney on 9/30/17 in the afternoon.As we were walking up to security I realized I had dropped my parking ticket, I backtracked. nothing so I ask the security...
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2.3
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Disneyland Customer Care
#1109632
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Employee by the name Of Phillip approached me for some wrong doing, I can say I was wrong for taking a hit of a vape which if I had the knowledge, my concern was not the request, my concern was I respectfully Asked him "dont you think your approach could have been a...
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SixReigningManes
SixReigningManes

If you were breaking the rules, then his approach doesn't matter. I'm sure these guys are so insanely sick and tired of people who think the rules don't apply to them and who...

2.7
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Disneyland Customer Care
#1105448
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Disneyland - Rude

#1045025
2.1
Details
May 9 2017 at 1100. Cast member at Ca adventure at princess Elena photo shoot accused me of being a liar in front of my daughter who ended up crying. He said to line up but princess is no longer seeing more kids. When confronted he retracted his statement. I dont mind an apology and wait for next time but dont tell us to line up and accuse me. Justin is the name.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
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Value for money
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Disneyland - Rude Rude Rude

#1045022
2.2
Details
I was told to stand between the horses on the carousal but I said I couldnt because there are people on them then the cast member just repeated himself in a louder and more stern voice. He cam see i can physically fit myself there, as if being louder would allow me to defy laws of physics!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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Disneyland Customer Care Review

#998991
1.0
Details
Standing inline for Minnie Mouse photo and she took off. No warning. Next time inform people so they don't have to wait in line and end up with nothing!
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Customer service
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Disneyland Customer Care Review

#860856
At 10:30 took my daughter for a picture with jasmine and aladdin near the jungle cruise disappointed instead of interacting with my child they wete talking to each other about their cell phones
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Re: FANTASMIC: We purchased Hungry Bear dining pkg.I am disabled, scooter patron who was told to wait in an area BY A CM while my daughter waited at least one hour in WRONG LINE. When a new CM came to prepare crowd to go toward viewing area She rudely, arrogantly...
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1.1
Product
Disneyland Customer Care
#1102395
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We over here are different than Disneyland side, and you have to wait in line like everyone else. Our dog, can, but it's hot and hard in his pads and everyone trying to pet him and no shade, just looking for a return time. Nope, wait like everyone else! Thanks...
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Anonymous
Anonymous

This complaint is ridiculous. First of all, if you need to bring a service animal into a theme park, call ahead and make sure it is okay and find out how the rules work. Tha...

Anonymous
Walt

So if its too hot for the dog to be there.. why is that disneylands fault?

1.6
Product
Disneyland Customer Care
#1054015
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On May 9, 2017, I asked Cast Member Alfonso at the Photo Shop to see if zi needed to stand in the line to obtain my voucher ID.He said if I am purchasing a photo then yes. I daid Im not purchasing a photo. He got iritated and replied, "get in line!" I repeated that I...
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ransom
ransom

Probably they are getting an attitude from having to deal with obnoxious overbearing customers.

2.0
Product
Disneyland Customer Care
#1045232
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Tonight I was tackled by a Disney employee, (not a security guard).I was following some people that opened a door towards Main Street and a Disney employee told me to stop, I stopped and said I'm following these people which she proceeded to say you can't go there ,,...
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Disneyland Customer Care
#1013871
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Disneyland - Negligible Annual Pass discount
Just had a distasteful experience dealing with the “Annual Pass Member” desk.I was trying to renew my pass for my family and the agent was very short and pressuring. When I asked what my benefits were if I renewed vs just go to the booth at my very next time at the...
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3.2
Product
Disneyland Customer Care
I liked
  • Parks in general
I didn't like
  • Customer service
#990654
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3 of my family was sitting on Pirates for over half and hour, over an hour before we got off because the Cast Members wanted to compensate everyone for having to evacuate the ride.Very disconcerting climbing out of the boats with small children. They kindly gave us...
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2.6
Product
Disneyland Customer Care
I didn't like
  • Service
#970994
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I've been coming to the Disneyland Resort for years. I have purchased Annual Passes in the past. I understand the process and never expect a handout. My girlfriend and I arrived at the parks on Saturday, 11-19-16, at around 7:30pm. She already had an Annual Pass and I...
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2.7
Product
Disneyland Customer Care
#958621
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