While at California Adventures, the "Cast members" would not give us return times for our service animal. When we asked why, they said because our service animal was not recognized as a disability.
When the guest services finally called me back after my complaint, they said sorry, nothing they can do about it, no refund or anything. Even though we never went on one ride while over at California Adventures. Two separate cast members told us that. We over here are different than Disneyland side, and you have to wait in line like everyone else.
Our dog, can, but it's hot and hard in his pads and everyone trying to pet him and no shade, just looking for a return time.
Nope, wait like everyone else! Thanks Disneyland......We won't be coming back anytime soon....
Product or Service Mentioned: Disneyland Customer Care.
Reason of review: Poor customer service.