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Our family has had 3 serious life/death situations since July 2018. As suggested by a disney customer service person, i detailed these events in an email with the hope of getting a refund due to unforseen, unexpected situations.

I have sent 4 requests with NO response from Disney. I really doubt after being ignored, that we will return to Disneyland.

We had previously gone every year for the past 30 years. I am VERY disappointed.

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Anonymous
#1553041

There's more to the story than this certainly. I've dealt with a death in the family situation with Disneyland and all it took was a quick phone call to customer service. You are either doing something wrong or like the poster said above......didn't happen.

Anonymous
#1550373

Details or it didnt happen.

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