Disneyland

I went to Disneyland with 9 family and friends on the 28th of September. We hired a car went to our hotel and legged it to Disneyland around 2pm I was shocked how packed the park was with people it was crazy and to overcrowded.

It took over and hour for one ride and we couldnt get a table to eat for food anywhere. Two of our party Robert and Jennifer Martin went to guest services and got a refund as jenny is going through chemotherapy and couldnt cope with the crowds and was tired . So then we had 8 left then after another hour my husband Russell Davies took Shirley Lang home who was sad her ride its a small world was shut for renovations. She had wanted to go on this ride since she was a young girl.

This was her first time to Disneyland but was also tired of the crowds as she is 82 . We wanted to go on the Sunday but you have the not so scary party and we couldnt afford both . We wanted to see the fireworks that night so it had to be Saturday. We now had 6 left thankfully guest services helped with some lighting lane passes and the haunted house and seats for the fireworks ( which were fabulous) so the ones who stayed did have a good Disney experience in the end .

I really do think you need to limit your numbers in the park to make it more enjoyable for all . It was a shame a few attractions and food venues were shut too . Anyway what Im asking for is a refund for Shirley Lang who only lasted two hours and only had one ride on pirates of the Caribbean so she didnt get her moneys worth. It cost $280 Australian .

I felt bad as I had talked her into going as I said it would be fun . Hopefully you can help many thanks Linda Davies

Not a happy place anymore

D.A.S this year is terrible, they said its a new management ,I have problem in my lower back and I have autistic son,

I got refused to get a D.A.S. For the last three days we only have 6 rides because lines are so long, we end up staying in hotel most of the day, not recommended for people with disabilities and I so old people with canes struggling in lines, it was sad, last year it was great but these years with a new management its not a happy place at allthey becoming greedy and now you need to buy a lightning pass and the security they not even friendly at all I can tell that they hate their job

I have low blood sugar and high anxiety. The staff refused to give me time to go on the rides, which I do every year.

I showed them paperwork of my severe anxiety. They were very rude and denied accessibility. I don't know if it was racism because I wear a hijab. In addition, most of the rides were under construction or broken that day.

These included rides like Indiana Jones, Peter Pan's Flight, and Space Mountain.

I had panic attacks throughout the day. It was a horrible experience and I was a frequent guest.

Good morning I was there yesterday me and my family I purchased four tickets. It cost me $1180 plus parking of $35 plus I spent some money for $400 food and toys for my kids.

The customer service was very bad they were very rude because my wife was wearing hijab because we are Muslim. They treat us like *** and my kids. They were crying when we entered the other park and the lady she was rude to my wife and Im sure you guys have camera to check everything out. It happened at 6:31 one to the different park.

I would love to have my money back for the customer service. You guys gave us. Its not worth it to pay this much money and get that service from you guys. Another thing there is no areas for smoking.

Thats really bad and there is no area to my praying I went to pray on one of the corner, they kicked me out so you can do that here and they said were gonna call the security. I said go ahead and call them and the security came and nothing happened.

Good day. I am writing to express how upset my family and I are about how unwilling Disney is to work with ticket holders in the event of a death in the family. We have four tickets to the Oogie Boogie bash for September 10th, and four tickets to Disneyland for September 11th.

My son, Jonah, who is 17 and on the Autism spectrum, lost his dad, my ex, last week. We are not able to attend due to this. I understand your no refund policy, but his dad just died. Not only will we not get a refund - which I don't want - but this was also his first trip to Disney! Not only did he lose his dad, but we can't even have that money put towards getting new tickets!

We saved for nine months to be able to afford this trip. We still have to pay extra to upgrade the tickets we did buy for the 11th, because they are a tier 0.

I am writing this in despair for help. Please don't make me break his heart all over again by having to tell him that we now can't go at all because we can't afford new tickets. I've already called the ticket phone number and spoke to a supervisor. She said, 'I'm sorry but there's nothing I can do.'

I can provide a death certificate, and even my son's birth certificate proving that this was his father. I am begging for help to still be able to make this happen for my son. Especially now, he could use some magic and happiness in his world.

If there is any way you can help us, it would be so greatly appreciated. Thanks for taking the time to read this.

I took my family to disneyland last week to experience this park instead of disneyworld on my east coast. I purchased the lightening lane passes and genie + with my package deal and regret all the extra money for both of these items.

Lightening lane access was not able to be used if the waits were what seemed around 90 mins or less and different times of the day they would turn it off as well.

As for genie + we only found 1 photographer in the park unlike disneyworld that has an abundance. For the $1k I spent for airfare, hotel,tickets,food etc I could of spend $5k taking family to disney world in FL again.

This place was so overcrowded that you could barely walk down the streets. The other park-goers have zero manners and would cut in front of you, stop right in front of you, push to get around you.

Its like they dont know how to act around people. We waited for an hour in a roped off spot for the fireworks in front of the castle. The staff just let people cut in the area 5 minutes before they started and push their way in front of people that had been saving a spot for an hour. I read, Disney reported weaker-than-expected results for its theme-parks division in its latest earnings.

My guess is they are trying to recover losses by giving out a ton of local deals to bring in people locally. And this cohort of guest do not have any desire to wait their turn, not cut in line, they act like they own the place.

Except the people from out of town paid five times the amount they paid to be there that day. It was awful.