Not resolved

I was so disappointed to find out what a money-grabbing organization this is (big surprise, I guess). Especially disappointing was the fact that as I purchased my entry ticket (not cheap) I inquired about renting an electric scooter since I knew I couldn't tour without it and was told they were available inside and "to your right".

Then I entered the grounds, only to find no scooters were available for up to 2 hours!!!! I didn't feel right holding back my companions, so before I left the grounds I went to Customer Relations hoping to get at least a partial refund - only to be told they absolutely NEVER give refunds!

So, approximately $100 for a fifteen minute experience was hugely disappointing to say the least. Needless to say, I will never go back, and I certainly won't ever recommend it to anyone who requires assistance, actually I won't recommend it to anyone at all!!!

Product or Service Mentioned: Disneyland Facility.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Oct 09, 2017.
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